Consumer Credit Compliance Training Ltd is the elearning arm of Consumer Credit Compliance, which was originally set up by Directors Ian Beardmore and David Petty as a response to the changes in the marketplace that were occurring for those involved in the consumer credit industry. Responsibility was moved over from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA), with an increasing set of tougher standards that firms now have to meet. The standards are now much higher, focusing on the consumer and their experiences.
Since October 2014 CCC have worked with over 1,000 clients assisting them with their FCA application and post-authorisation we continue to provide Ongoing Client Support to 50% of these clients, assisting them to maintain their ongoing compliance requirements and meet the FCA‘s threshold conditions. CCC Training aims to widen this client base even further with its innovative range of web learning courses.
Our experienced team of Compliance Experts blend their backgrounds and experience, with effective knowledge from various sectors, including the motor vehicle trade, retail, equipment hire, telecommunications, IT, customer service and business development to consistently deliver an effective guidance and support network for our clients.
Chief Executive Officer
Ian has more than 20 years’ experience in the retail sector and has been directly dealing with consumer credit issues and the FCA for more than a decade. During that time, he has become a well-respected member of the finance and insurance industry, and in 2011 he was awarded the acclaimed Annual Achievement Award for his services within the sector.
Ian has recently been appointed as a Director of the Association of Professional Compliance Consultants (APCC) and is Chair of their working group on Consumer Credit, he is also a regular speaker at financial and trade association conferences. Ian meet’s regularly with the FCA to discuss how the Association can work with them to improve communication to their members and ultimately to the regulated firms, he also meets with representatives within the FCA’s various teams to promote collaborative thinking and endeavouring to ensure the right balance between compliance and commercial challenges are addressed.
Chief Information Officer
David Petty has 25 years of IT experience and has a solid knowledge of the technological side of compliance. His in-depth understanding of IT allows him to ensure all the computer systems our clients use meet the required compliance standards.
He also strives to simplify the processes to make them more user-friendly for you and your staff.
Pat is a hugely experienced professional who has worked in the Trading Standards profession since 1994.
Since joining Consumer Credit Compliance Pat has acquired a prestigious portfolio of high profile globally based clients, but still has time for small firms who need our help
Pat holds a Diploma in Consumer Affairs and Trading Standards and is also a member of the Chartered Trading Standards Institute (CTSI). An expert in all areas of trading law, she is well known and respected in both the industry and the profession.
Her last few years in Trading Standards have been spent as a regional Consumer Credit Specialist advising business on all areas of complex consumer credit legislation, specialising in financial promotions. She has worked closely with the previous regulator on a number of projects and is a qualified Lead Auditor.
Martin has over 30 years of working in the consumer credit marketplace. Primarily working for motor finance lenders, Lombard, UDT and First National in sales management and training and development roles.
During that time he has worked with retailers and brokers to help them develop the sale of consumer credit products to their customers.
His knowledge of consumer credit regulation over this time has enabled him to deliver practical and engaging compliance training to firms in order to skill their staff and to evidence training competence. Martin delivers our classroom based open courses around the country and together with Pat has developed this elearning website.
Senior Compliance Consultant
Jourdain is an experienced compliance professional who previously worked as a regulatory adviser at another compliance consultancy. Jourdain specialises in FCA compliance, data protection compliance (Data Protection Act 1998 and GDPR) and direct marketing compliance (Privacy and Electronic Communications (EC Directive) Regulations 2003). Jourdain has been providing compliance support to consumer credit firms since the transfer from the OFT to the FCA.
Jourdain’s track record includes successfully gaining authorisation for complex firms such as loan-based crowdfunding firms, debt management firms, logbook loan providers and high-cost short-term credit firms as well as moderately complex and straightforward business models such as secondary credit brokers.
Jourdain holds an LLB Law degree from Liverpool University and started his career in the regulated financial services working for Capita Plc as a Graduate Case Handler assessing PPI complaints on behalf of Lloyd’s Banking Group. Jourdain’s first hand complaints handling experience enables him to also provide our clients with bespoke complaints handling support to ensure that they fulfil their complaints handling requirements on an ongoing basis.
Business Development Manager
Senior Account Manager
Client Relationship Manager